Home-visit bookings & care packages
- Every care agency on AayulHealth sets its own cancellation window. The exact terms for your booking are shown before you pay, and again before you confirm a cancellation.
- Cancel within the free-cancellation window and 100% of what you paid is refunded — including platform fees. Outside the window, the agency's policy tiers shown at checkout apply.
- Multi-day care packages are pro-rated: visits already delivered are payable to the agency; the undelivered days follow the cancellation window above.
- If the agency cancels, or the carer does not arrive, you receive a 100% refund regardless of the window.
- Refunds are returned to your original payment method via our payment partner (Cashfree) and typically arrive within 5–7 business days. A small number of cancellations need a quick manual check with the agency first — your booking will show “refund under review” while that happens.
- You can see the refund amount and its status any time under My bookings.
For product and equipment orders, AAYULHEALTH IT PRIVATE LIMITED believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
- Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors / merchants and they have initiated the process of shipping them.
- AAYULHEALTH IT PRIVATE LIMITED does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund / replacement can be made if the customer establishes that the quality of product delivered is not good.
- In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within the same day of receipt of the products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within the same day of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
- In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
- In case of any Refunds approved by AAYULHEALTH IT PRIVATE LIMITED, it'll take 1–2 business days for the refund to be processed to the end customer.
For home-care agencies and individual nurses
Subscription or service fees paid by home-care agencies and individual nurses on the AayulHealth platform are subject to the following:
- Cancellation requests must be submitted via the in-app settings or by contacting our support team before the next billing cycle begins.
- Refunds for unused portions of a billing period are processed at our discretion and in accordance with the plan terms accepted at the time of purchase.
- Disputes arising from payment failures or duplicate charges will be reviewed and resolved within 1–2 business days of the reported issue.
- For payment-related queries, please contact us at care@aayulhealth.com.
See also: Terms · Privacy · Data processing
